A Model for Planning and Providing Reference Services Using Internet Resources

INTERNETRESOURCES ARE SIMILAR in function to many print and electronic resources with which library users are familiar. Despite this similarity in function, and sometimes in form, between network resources and traditional information sources, users are of ten intimidated by this network medium: What is available? Where is it? How do I get to it? Once obtained, the sheer quantity of information that can and is stored in electronic form confronts users with the need to filter and organize i t for personal use. Librarians, based on their training and experience, are the most appropriate intermediaries to assist in connecting to and understanding these network resources. This article discusses the development of practical strategies for mediation between Internet resources and potential users. INTRODUCTION The dream of the “electronic library” is coming closer to reality because of the capabilities for information access that electronic networks present. Already the Internet and BITNET encompass a vast array of information resources that are increasingly being used both by librarians and the users they serve. The passage of the National Research and Education Network (NREN) bill ensures development of a national infrastructure that will provide increased access to national computer networks by both academic and public institutions. BITNET is being absorbed into the Internet. The phrase “Internet Diane K. Kovacs, Libraries and Media Services, Kent State University, Kent, OH 44242 Barbara F. Schloman, Libraries and Media Services, Kent State University, Kent, OH 44242 Julie A. McDaniel, Science/Systems, Ohio Wesleyan University, Delaware, OH 43015 LIBRARY TRENDS, Vol. 42, No. 4, Spring 1994, pp. 638-47